• For new clients, the first hour is on us, for you to get to know us. JFM offers that first hour free (2-hour booking required.) We want you to feel comfortable with us and for you to reach out with questions when the questions arise.
• For our ongoing clientele (if you give us two or more paid hours a month), we offer free phone calls. Call us to ask questions when you need, free for the first five minutes (We reserve the right to bill at our discretion. Time spent with you, is time away from another client, at some point we will need to charge). Most questions can be answered quickly, ie. You can't remember how to do something in Microsoft Word, or there is a quirk getting in your way. Call us; we want you to. Calling with questions will significantly reduce your hourly rate, think of us as your help-desk. The more you lean on us, the greater the benefit to you.
• We also offer a matched hour referral discount. We have found that happy clients are our best advertising, and we are delighted to give a matched hours discount, ie. We receive 5 hours in paying referral time from someone you were kind enough to have referred. Then your next 5 hours will be at half your rate (for as many hours as are referral booked within the first year) as our gift to you, for that new client referral. That can add up to tremendous savings over time. Everybody wins.
• We offer monthly retainer billing if you desire.
The difference for us has always been about building long term relationships that benefit all parties.
